Mediation, also known as conciliation, is an alternative form of dispute resolution in which the parties engage a neutral third party (known as a mediator) to help them reach an agreement. The goal of mediation is to encourage communication between the parties, identify their interests and needs, and develop a mutually acceptable solution to the problem. Mediation is often used in civil and family disputes, but can also be used in commercial or labor disputes. The advantage of mediation is the faster and cheaper resolution of disputes, preservation of relations between the parties, and greater control over the outcome.
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